Masonic Locker Room — Made for Masons. Built for the Culture.
We want you to be proud of every piece you receive from Masonic Locker Room. Because many of our products are custom, limited-edition, or produced specifically for special events, please review our return policy before placing your order.
Standard Returns
We accept returns on eligible, unworn, non-custom merchandise within 30 days of delivery.
To qualify for a return:
- The item must be unworn, unused, and in its original condition.
- Original tags and packaging should be included when applicable.
- The item must not be washed, altered, or damaged.
- Proof of purchase or order information is required.
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrectly.
Custom & Personalized Products
Because custom and personalized products are made specifically for you, all custom, personalized, or made-to-order items are final sale and cannot be returned or exchanged due to sizing, color preference, design preference, or change of mind.
If your custom item arrives damaged, defective, or significantly different from what was ordered, please contact us so we can review the issue and determine the appropriate resolution.
Limited-Edition & Event Merchandise
Limited-edition and event-specific merchandise may have special return restrictions.
Event merchandise, promotional items, and products specifically produced for a limited event may be final sale unless otherwise stated on the product page.
Because these items are produced in limited quantities, we encourage customers to carefully review sizing, product details, and order information before purchasing.
Damaged, Defective, or Incorrect Items
We stand behind the quality of our products.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery with your order number and clear photos of the item.
After review, we may provide a replacement, exchange, store credit, or refund, depending on the circumstances.
Exchanges
If an eligible item does not fit, you may request an exchange within 30 days of delivery, provided the item meets our return requirements.
Exchanges are subject to product availability. If the requested size or item is unavailable, we may offer an alternative solution.
Refunds
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method. Original shipping charges are generally non-refundable unless the return is due to an error on our part or the item arrived defective or damaged.
Please allow your payment provider additional processing time for the refund to appear in your account.
Sale & Clearance Items
Items marked Final Sale, Clearance, or otherwise identified as non-returnable at the time of purchase are not eligible for returns or exchanges unless the item arrives damaged, defective, or incorrect.
How to Start a Return
To request a return or exchange, please contact Masonic Locker Room with:
- Your order number
- The item(s) you would like to return
- The reason for the return
- Photos, when applicable
Please do not ship an item back without receiving return instructions first.
Our Commitment
Masonic Locker Room is committed to providing quality apparel that represents Masonic pride, sports culture, individuality, and unity.
Every piece is created with purpose. Whether it’s part of our everyday collection, a custom design, or a limited-edition event release, we want you to enjoy wearing it as much as we enjoyed creating it.
Thank you for supporting Masonic Locker Room.